Expertise

Commercial & Distribution

At Harley's, our Commercial team plays a central role in supporting the continuous availability of essential healthcare products across the region. Through strategic planning and deep regional coverage, we make sure that our partners, whether in urban centers or remote areas, receive what they need when they need it.

Our logistics network is designed to support end-to-end distribution, with dedicated infrastructure and transport systems in place to help maintain product quality and consistency throughout the delivery process.

Route-to-Market

Our route-to-market approach is built around reliability, accessibility and service. We support both public and private healthcare institutions through a coordinated distribution approach, designed to maintain the regular availability of essential health products across the region.

A dedicated Telesales team provides tailored support and clear communication throughout the ordering process, helping us serve pharmacies, hospitals and clinics efficiently.

Marketing Activities

Our marketing initiatives connect with healthcare providers, institutions, and key industry stakeholders through targeted, informative campaigns. We focus on clarity, accuracy, and relevance to raise awareness of our products and services.

By aiming to deliver the right information to the right people at the right time, we support informed decision-making and build strong, collaborative relationships across the healthcare ecosystem.

Tenders

Our tendering process goes far beyond securing contracts; it is about making sure that healthcare providers receive the right products, at the right time, in the right place to deliver quality care.

We manage the full tender lifecycle for public and private sectors – from documentation and bid compliance to coordination and delivery – supporting smooth, timely procurement.

With experience across regional procurement systems, we assist partners in navigating tender requirements with confidence.

Regulatory & Compliance

Our dedicated Compliance team actively monitors regulatory developments to help maintain alignment with ethical practices and responsible business.

This focus on compliance supports our overall operations and contributes to the confidence our partners place in our distribution processes.

By promoting consistency and minimising disruption, we aim to support healthcare providers in delivering care without unnecessary supply-related concerns.

Supply Chain

Our supply chain supports our efforts to meet client needs consistently. Through demand forecasting and inventory planning, we help maintain the adequate stock levels and product availability of our healthcare products.

We also prioritise cost management and integrate sustainability where possible. By remaining responsive to market shifts, we work to support clients reliably over time.

Warehouses

We operate ISO 9001:2015 certified and WHO GSP-compliant warehousing facilities thatWe operate ISO 9001:2015 certified and WHO GSP-compliant warehousing facilities that are regularly audited and continuously updated to meet regulatory standards.

Our state-of-the-art warehouses are equipped with temperature-controlled cold rooms and real-time environmental monitoring systems to maintain the integrity of temperature-sensitive products from arrival to dispatch.

Security is supported by strict access control, surveillance and traceable inventory systems, helping ensure that all products are stored safely and in compliance with relevant guidelines. are regularly audited and continuously updated to meet regulatory standards.

Deliveries

Our distribution network is designed to provide pharmacies, hospitals and healthcare providers with timely and secure access to medical products across the region.

With the use of real-time tracking and streamlined logistics, we support accurate order fulfilment and help partners maintain stock levels with minimal disruption, including deliveries to underserved and remote areas.

Through operational efficiency, we aim to ensure that critical products reach the right place at the right time to support continuous patient care.

24/7 Emergency Store

Harley’s 24/7 emergency store is designed to ensure continuous access to essential medical supplies. Strategically located and proactively stocked, it helps ensure round-the-clock support for urgent or unforeseen needs.

This service helps reduce supply disruptions during emergencies, after-hours demand, or public health challenges, supporting operational continuity for hospitals, clinics, and pharmacies.

IT & Digitalization

At the heart of our operations is a commitment to leverage IT and digital tools to streamline workflows, improve efficiency and uphold our service standards. Our ERP platform supports internal processes and enables access to data-driven insights for better planning and decision-making.

Field teams use mobile platforms to place orders, log activity and retrieve key information in real-time, helping improve responsiveness and coordination.

By continually investing in digital innovation, we aim to strengthen our efforts and be adaptable and service-focused in a fast-changing healthcare environment.

Technical Expertise

Support is provided at every stage, from helping choose the right specifications to installation, calibration and ongoing maintenance.

Training is provided, and we focus on ensuring safety and regulatory standards are met. Repair and troubleshooting services are also available to help minimize downtime.